NPC

Any of a wide variety of unthinking, robot-like employees who provide the terrible customer service that defines many venues of one's commercial pursuits. NPC activity is varied, but includes: -Responding to all questions with rote, scripted dialogue, whether it applies to the current situation or not. -Attempting to continue with a procedure, even though it has become quite clear that a required piece of equipment is obviously not functioning, or absent. -Generally refusing to recognize that the stimulus of their NPC behavior is a human being, and not another NPC. Alternatively, an NPC is any automated phone answering system that attempts to do anything but connect you with the party to whom you most need to speak.