mentor
A person who works in a call center, usually a lifer who has --for reasons unknown to the common man-- not been fired yet and has been deemed somehow superior to other call center agents. His job is either to rove or answer the mentor line. Roving mentors walk around the call center waiting for desperate agents to flag them down, sometimes involving the embarassing process of waving some sign or doing a chicken dance, in order to get help with resolving a customer issue. Mentor line mentors take calls from other call center agents and attempt to talk them through customer issues while the customer is on hold. You can't call the memtor line unless you have someone on hold, but you can get around that by dialing someone else, dialing the mentor line, then hanging up the first dialed line.
The Urban Dictionary Mug
i loved the mug, gave it to my grandmother on her birthday
The mug is great! I bought it as a gag gift for a friend, and I didn't really think it was going to be a good mug, but when I got it I was super surprised! It is really high quality feeling ceramic and the print is very clear and good looking. It was also packaged really well, and the shipping process was nice too! It did take longer than I thought to get here, but it's understandable as I did order it custom. In all it is an amazing mug and I think I'm gonna have to buy one for myself.
This mug is great! It comes in perfect condition and I love that you can change the definitions! I put my name and then I put the definition as ‘the best person’. Made my day every time I picked it up.
My name is Asher, I looked my name up a few days ago and we all had a good laugh. Now, this mug is my go to morning mug for drinking my herbal tea and plotting to take over the realms.
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