Ghost Transfer

Work Place Related (When reading consider your field of business and the different departments that handle each call/field) The job of the receptionist is to gather information from client (answer their questions/make appt/or get said client to the right department rep) When performing duties at place of employment, the receptionist at said employer receives then immediately proceeds to transfer a phone call to you with no regard to topic matter or point of contact of client. (Done as Ghost, no point of origin) This said call is done blindly meaning the call does not have an origin of who has transfered this call to you. No information is given to person about to receive this phone call prior to receiving call. Many times the caller hasnt even finished explaining what they need help with. Receptionist is in such a rush to get off the phone that they don;t take the time to consider caller/clients needs. Once this initial GHOST TRANSFER has been initiated the original caller is lost in transfer cyber space. All in all this is poor customer service. If the receptionist had listened to caller originally; their concerns would have been addressed. For the person that received the GHOST TRANSFER they would have received about 5-20 minutes of wasted time. POINT IS- do your job and listen to what the client is needing. The front line phone employees are business first impressions................they may be the last