CASS Form

Centennial Access to Student Services (CASS) form is an absolutely notorious and infamous system which Centennial College uses to send inquiries from students to the relevant departments, instead of the student directly addressing the person that will fix their problems in minutes. The processing time for a CASS Form submission varies, but it always has a much more significant wait time, regardless of type of inquiry or department. It is often used as a delay tactic by staff around the college, even when waiting in-line to see a representative in person: "Oh what are you here for?" - Staff member to student in long lineup "I am here for the International Student Office." - Poor, tired, and frustrated student "Oh sorry they're not taking anymore tickets today, just fill out a form on CASS!" - Inconsiderate staff member Note the look of deep sadness appears on the poor, tired, and frustrated student's face instantly after triggering CASS remark