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What happens when you have a problem with a product or service you purchased that requires multiple separate departments in a company (in some cases, whole separate companies and subcontractors) to work together to solve, but the company structure is such that no department ever actually talks directly to any other department about anything (or even has any means of doing so), and no department is ever allowed to do something on behalf of another. You'll be bounced endlessly back and forth between a string of ostensibly cheerful, helpful people, with long hold times between each and every one, getting a different person whenever you're sent back to a department you already spoke to, and every single time you have to explain the entire problem all over again from scratch, plus everything that every previous department has told you up to that point. Never actually solves any problem; this hellish sequence invariably ends when someone hangs up on you by accident when they actually meant to transfer you yet again, whereupon you have to start over from square one.
The Urban Dictionary Mug
Nice cup! Seems to be a quality piece.
EVERY mug I have ordered online through Urban Dictionary has exceeded my expectations! Each (5) is of a very high quality: Clear/Clean printing (ink, color, sharpness, clarity), and Outstanding craftsmanship ("feels" good to hold, and you can tell it "ain't made cheap"). Your company should be proud, indeed.
The Urban Dictionary is a unique place to find anecdotal memories on all sorts of stuff. Their ongoing communication once your order is placed is excellent. I have put in a significant number of orders recently, and the communication regarding my order status is excellent. I have had one order misplaced in transit. They have contacted me to say that they will get back to me, but to this point, they have not. So, that's a bit of a caveat in my rating. Overall, I would rate their products and customer service as good. I would not hesitate to deal with them in the future. Fill Your Boots with Whatever You Want to Order. Nice job, "Urban Dictionary."
It is special to have a mug that has to do with my dad who invented a word when we were growing up. He passed away last year. Drinking from this mug is like spending time with him.
My brother Tom became an uncle & urban dictionary created a wonderful uncle Tom mug…
I loved it! Excellent quality!
It’s great to be able to create your own mug.
Great cup. Thanks for personalizing the message
Cool
I ordered 4 of your mugs -- and have received 3; hopefully, the 4th is on its way! So far, I've received "fame," "620," and "$" ... only needing "hulo." ...It might be a matter of me being patient, that the 4th mug is on its way. However, the 3 received SO far are all EXCEPTIONAL, in every way!!! Mark Moilanen
I loved my mug and it came in a timely fashion.
So dope.
Cup is for a good friend. I haven’t given it to her yet but if she’s excited as I am, she’s gonna love it thanks guys.
I LOVE my mug! It's such a meaningful way to remember a word my Dad "coined" When I was a child. I am very pleased.
My dad hated it🤣
Gift for my niece. She loves it.
Great experience with the Urban Dictionary and ordering my mug. Any concerns that were related to them were received promptly. Overall, it was a great experience
Love love love it! Customer service gave me a coupon, let me know that I had to revise the definition when too long, and overall super helpful.
Arrived exactly on time( as projected) ;( beautiful blue color 💙 as specified) loving it ! ❤️
We really like our cup!!!
Review Details
Pro Customization
Create unique products with your own words and definitions
Live Preview
Personalize Your Design
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Your Order Journey
Today - Order Placed
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Next Day - Quality Check
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Return Policy
Made Just For You
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Defect-Free Guarantee
If your product arrives with printing defects, damage, or quality issues, we'll send you a free replacement.
Custom Orders
Due to the personalized nature of your order, we don't accept returns for change of mind or sizing issues.
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