Tech Support
A modality by which corporations can make [marketing] [claims] of providing assistance without [actually] having to provide any.
> Tech Support [Person] J. (10337): Hi, my name is Tech Support [Person] J. (10337). How may I help you? > Customer: hi > Tech Support [Person] J. (10337): Hello. > Tech Support [Person] J. (10337): Before we begin, I need to ask a few questions that will help me assist you better. > Customer: if i give you a serial number, can you tell me 1)who it was sold > to > originally and/or 2)the history of the product? > Tech Support [Person] J. (10337): Can I have your name please? > Customer: Customer > Tech Support [Person] J. (10337): Thank you Customer. > Tech Support [Person] J. (10337): May I have the model and version of your device? > Customer: model wpg54g > Customer: it has no version info > Tech Support [Person] J. (10337): How about your phone number with the area code? > Customer: 305-xxx-xxxx > Tech Support [Person] J. (10337): Thank you for giving all these information. > Tech Support [Person] J. (10337): What is the problem you are experiencing with your > XYZ Company product? > Customer: did you read my first question? > Customer: all i want to know is if i give you a model and serial number, > can > XYZ Company tell me who originally bought the product? > Tech Support Person J. (10337): Okay. > Tech Support Person J. (10337): Customer I'm sorry but I can't. > Customer: who can? > Tech Support Person J. (10337): Customer where did you get router? > Customer: i am looking to buy it - > Tech Support Person J. (10337): I see. > Tech Support Person J. (10337): I suggest you buy it in Retail Company. > Customer: i am looking to XYZ Company for a simple answer: can ANYONE in > XYZ Company > tell me who FIRST purchased a product - if i provide model and serial > number > Tech Support Person J. (10337): Okay. > Tech Support Person J. (10337): The customer. > Customer: what does "the customer" mean? > Tech Support Person J. (10337): I see. > Tech Support Person J. (10337): The retailers ordered the product from XYZ Company and > the consumer purchased it from the feratilers. > Tech Support Person J. (10337): Retailers I mean. > Customer: lets try this again: WHO DID XYZ Company SELL THE PRODUCT TO > "INITIALLY"? > Tech Support Person J. (10337): XYZ Company is the manufacturer. > Tech Support Person J. (10337): And the retailers are the distributors. > Customer: can i speak with a supervisor that [may] be able to understand this > simple question? > Tech Support Person J. (10337): XYZ Company sell there products to the retailers. > Customer: again, can i speak with a supervisor > Tech Support Person J. (10337): I'm [sorry] for that. > Customer: again, can i speak with a supervisor > Tech Support Person J. (10337): Okay. > Customer: again, can i speak with a supervisor > Tech Support Person J. (10337): I'm sorry but there is no supervisor available at here > Customer: what? do you work alone, and un-supervised? > Tech Support Person J. (10337): [Yes], I can answer that question. What is your phone number and I can help you. > Customer: i already gave you my phone number. all i want to know is to whom did XYZ Company sell a product to > Tech Support Person J. (10337): Okay. [Yes], XYZ Company sells products. > Customer: now, to WHOM - to what person - to what company - did XYZ Company sell one particular product to? > Tech Support Person J. (10337): You can buy one product at Retail Company. > Customer: is Retail Company the only company XYZ Company sells products to? > Tech Support Person J. (10337): I see. When you buy a XYZ Company its the Retail Company. > Customer: great, another waste of [time] tech support ordeal via india.
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