What's on your mug?

A modality by which corporations - especially [american] ones - can figuratively substantiate their [marketing] claims of providing assistance without [actually] having to provide any.

> On Thu, July 20, 2006 5:07 pm, Mario R. [Sanchez], Ph.D. wrote: > Raymond J. (10337): Hi, my name is Raymond J. (10337). How may I help you? > mario: hi > Raymond J. (10337): Hello. > Raymond J. (10337): Before we begin, I need to ask a few questions that will help me assist you [better]. > mario: if i give you a serial number, can you tell me 1)who it was sold > to > originally and/or 2)the [history] of the product? > Raymond J. (10337): Can I have your name [please]? > mario: mario > Raymond J. (10337): Thank you Mario. > Raymond J. (10337): May I have the model and version of your device? > mario: model wpg54g > mario: it has no version info > Raymond J. (10337): How about your phone number with the area code? > mario: 305-xxx-xxxx > Raymond J. (10337): Thank you for giving all these information. > Raymond J. (10337): What is the problem you are experiencing with your > Linksys product? > mario: did you read my first question? > mario: all i want to know is if i give you a model and serial number, > can > linksys tell me who originally bought the product? > Raymond J. (10337): Okay. > Raymond J. (10337): Mario I'm sorry but I can't. > mario: who can? > Raymond J. (10337): Mario where did you get router? > mario: i am looking to buy it - > Raymond J. (10337): I see. > Raymond J. (10337): I suggest you buy it in best buy. > mario: i am looking to linksys for a simple answer: can ANYONE in > linksys > tell me who FIRST purchased a product - if i provide model and serial > number > Raymond J. (10337): Okay. > Raymond J. (10337): The customer. > mario: what does "the customer" [mean]? > Raymond J. (10337): I see. > Raymond J. (10337): The retailers ordered the product from linksys and > the consumer purchased it from the feratilers. > Raymond J. (10337): Retailers I [mean]. > mario: lets try this again: WHO DID LINKSYS SELL THE PRODUCT TO > "INITIALLY"? > Raymond J. (10337): Linksys is the manufacturer. > Raymond J. (10337): And the retailers are the distributors. > mario: can i speak with a supervisor that [may] be able to understand this > simple question? > Raymond J. (10337): Linksys sell there products to the retailers. > mario: again, can i speak with a supervisor > Raymond J. (10337): I'm [sorry] for that. > mario: again, can i speak with a supervisor > Raymond J. (10337): Okay. > mario: again, can i speak with a supervisor > Raymond J. (10337): I'm sorry but there is no supervisor available at here > mario: what? do you work alone, and un-supervised? > Raymond J. (10337): [Yes], I can answer that question. What is your phone number and I can help you. > mario: i already gave you my phone number. all i want to know is to whom did linksys sell a product to > Raymond J. (10337): Okay. [Yes], Linksys sells products. > mario: now, to WHOM - to what [person] - to what company - did Linksys sell [one] particular product to? > Raymond J. (10337): You can buy [one] product at best buy. > mario: is best buy the only company linksys sells products to? > Raymond J. (10337): I see. When you buy a Linksys its the best buy. > mario: [great], another waste of [time] tech support ordeal via india.

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