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Anyone who works at the front lines of an [organization]. At a bank, it would be the tellers. At a service [organization] it would be those who deal directly with clients or customers. Floor monkeys can of course be well paid if they are, for example, at a large multinational corporation where they make sure computer servers are up and running properly, make sure a company's invoices are paid on time or provide [information], reports or expert knowledge to business-to-business clients. Essentially, they are at the bottom of the organizational pyramid and rarely if ever have direct reports.
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