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Waiting Room is the virtual limbo of seemingly never ending hold music you are often sent to when calling a help desk, business, or Government agency. Waiting Room is the act of putting someone [immediately] on hold as soon as you answer the phone without them realizing anyone picked up. This process takes an [experienced] and dexterous phone analyst. This practice is most commonly used by receptionists and call center agents. It is used as a way of circumventing or improving 'call in queue' stats or simply as a way of stopping the insecent ringing of one's phone. The best waiting room analysts can put unsuspecting callers in the waiting room [without so much as a] blip in the hold music.
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