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When you purchase a product from BestBuy with their [technology] experts and their [extended warranty] and try to get them to replace the product because there is an issue with it. They then proceed to tell you that they cant do that or that the product is broke because of you. You proceed to go up the chain to find out some punk 17 year old kid is the manager and that he doesn't even know what the [extended warranty] says.
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