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The surprise and delight experienced when something is significantly better than originally anticipated. As per Susan Boyle on Britain’s Got Talent. The judges and audience expected a poor performance based on Susan’s frumpy appearance, but once they heard her beautiful voice – were completely overwhelmed and duly erupted into rapturous applause. If Susan had been more ‘visually appealing’, they would have expected a good performance, and consequently been less moved by the experience.
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