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ALIENWARE A CRIMINAL COMPANY

I purchased an Alienware area 51-M 766 Laptop on 05/12/2004 and I paid three thousand dollars for it. It was advertised as a laptop with an upgradeable video card and it was considered to be the top of the line gaming notebook and had with some [fantastic] reviews winning numerous awards and gained a great deal of recognition from industry [professionals] and technology experts. The laptop should last many years and the main idea is the video card could be changed or upgraded. I thought I bought the best notebook on the market, but I was sadly mistaken. After a year and half, I called Alienware so I could purchase a new upgraded video card, and I was told that Alienware stop supporting my laptop and my video card. I was also told that I have to purchase a video card from a [third party] called “Uniwill” if I wanted an upgrade. So I called the [third party] company but no one picked up the phone and I left several messages and they never called me back. I was very surprised that I was unable to get an upgradeable video card. I was also very [disappointed] to find that so soon I was unable to get what was so strongly advertised and promised. If this isn’t false advertising and false promises made to customers then I don’t know what else is but afterwards I gave up calling and continue to use the notebook. I never thought I would have trouble with it but on [November 23], 2007 the video card completely burned out. I contacted Alienware shortly afterwards to ask them if I could purchase any type of video card that would simply just work (forget about gaming or upgrading) so I could at least use the notebook. [Unfortunately] Alienware stop supporting and making any type of video card for my laptop, and I was told to call “Uniwill” once again to purchase a video card and once again I called, left messages and I never received a return call. I wonder if Uniwill is a prefabricated company created and owned by Alienware to prevent lawsuits. I also researched [the Internet]; eBay and tried to see if someone out there had anything I could possibly use, but all I found was a very long line of Blogs, many hate websites with a massive amount of posted threads of complaints of many unsatisfied and unhappy Alienware customers who where ripped off and lied to by a company filled with false [advertisements], promises, and deceit. I purchased a three thousand dollar Alienware paperweight, and now I've joined a long line of unsatisfied customers.

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