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The process of booking travel with Canada's largest airline, recognizing that there is a 51.9% chance that you will be delayed, flight cancelled, or land in an airport that wasn't on your itinerary. You might also end up watching your baggage go on a world tour without you and being left on your front porch 2 months later without [explanation], have your baggage removed from your flight because they need more space for cargo, be stranded in a city that you've [never heard] of without [compensation] or assistance, or end up in a middle seat in the last row of the plane after paying $500+ for business class.
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