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When a person does a repetitive job that doesn't require intelligence or skill, they look for opportunities to convince themselves that their job - and life - has some purpose. They do this by attacking people - usually passive aggressively - with small trivial facts only someone in that position knows. For instance, a TSA Worker may say "Don't put your bin in that way!", or a Security Guard at a museum may repeatedly point at a vague and unhelpful sign to answer your question, rather than answer with 3 simple words.
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