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This is when someone in business says that they could do something so much [better than] the person or company you used before. Everyone will be familiar with going to a new hairdresser for [the first time] and they will invariably ask' who used to do your hair?' and then proceed to say how badly they did it and why [you are right] to have came to them (even though they are likely to make a bigger dog's dinner of it) The same also applies for any service you used, 'who did your garden last?', ' who do you use to clean your windows? ', 'who did your last marketing campaign?' - criticism from a new provider is hairdresser's syndrome.
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