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This is related to those working in Support Call Centers that have to deal with cases dealing with stupid customers that require a lot of time consuming [hand holding] with their issues that you just do not have time for currently due to other more pressing issues. 'Troubleshooing" is the art of asking vague [questions], making stock responses like "Let me take a look at your issue and get back to you if I have any [questions]" or just any general semi-related BS about a question or issue a customer is experiencing in a Support case to "shoo" them away so you can get to other cases in your queue.
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