Skip to main content
Dictionary
Store
Blog
World
Help
Advertise
Chat
System Status
Information Collection Notice
Trademark Concerns
reCAPTCHA Privacy
Terms of Service
reCAPTCHA Terms
Privacy Policy
Accessibility
Report a Bug
Data Request
Contact Us
Security
DMCA
© 1999–2026 Urban Dictionary ®
Mugs
Tees
Hoodies
Pro Customization
Create unique products with your own words and definitions
Preview
Personalize Your Design
Your Word
Your Definition
In any sales or Call Center environment a second voice is the use of a second voice to soften the customer into making an otherwise perhaps unwanted purchase/investment/decision. This is basically using the advantage of having a third party enter the relationship and manipulate the customer. This can be used at any stage of the relationship, whenever an agent feels that assistance is needed to make a sale.
Text fits
Save
Cancel