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The person at an agency (usually advertising or some sort) who listens to and interprets client and agency team members' problems, thoughts, challenges, goals, preferences, opinions, and more - and then tries to make sense of it for everyone else. AKA: A universal partner to clients & agency; ping pong ball; conductor; pilot; captain; cheerleader; hostess; strategist; go-getter; ball-buster; fixer; and problem solver....a regular Don Draper.
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