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When one person sends an email to another person, but they don't know the answer so they forward on to someone else they think is the right person to deal with the problem, that person in turn also doesn't know and once again forwards the email on to another person. This chain keeps on going until someone with the knowledge and expertise gets the forwarded email and eventually answers the question or sorts out the problem. All other people in the email chain are simply part of the relay of getting the baton (the email) to the last person who can cross over the finish line
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