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A store customer, usually female, who vents her negative feelings toward herself and/or the world by displaying contempt for the retail stores she frequents and their employees. Retail terrorism is manifested but not limited to the following behaviors: 1) Opening, damaging, or stealing store merchandise while complaining about store prices; 2) (Mis)taking the presence of employees to mean that they are there not to offer general assistance but to act as her/his personal shopper; 3) Attempting to take any company policy to its absolute limit by making ludicrous requests such as trying to return obviously well-used merchandise with no receipt attached or that the store does not carry, or asking the store to hold merchandise for her for an indefinite period; 4) Entering the store one minute before closing and taking her time making her selections knowing full well that the employees want her to leave so they can go home; 5) Deliberately behaving in an aggressive or combative manner in order to provoke employees and then complaining about employees to store management, which complaining may include lying and/or crocodile tears.

A retail terrorist is distinguished from a disgruntled customer by the latter's genuine question or complaint and earnest desire to resolve a problem. By contrast, the retail terrorist's main objective is to spread ill will and vent her free-floating hostility on a vulnerable target.

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