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This "Desk" is probably a phone number. No one bothered to change it to "Help Number". Anyway, the "Desk" is India and someone in India is eating Chinese food (do they eat Chinese food in India?) at 2 AM with a headset on their lap talking to dumb and/or frustrated Americans. He's thinking "Surely you learned to activate your PD Flag for application recognition right after you learned to tie your shoes." But he doesn't say that, he's very polite. The highlight of working at the Help Desk is getting to remotely access some American's computer. Maybe they have embarrassing pictures, the latest Hollywood movies, or top-secret military documents up on their screen.
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