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A “rework” is defined as any time an initial repair results in the same failure being experienced by the customer within 30 days of pickup. A “rework” is defined as any time an initial repair results in the same failure being experienced by the customer within 30 days of pickup. This includes: 1. Any time a diagnostic fails to identify any failure (a “No Trouble Found” or NTF), but the customer continues to experience a failure 2. Any instance where an initial repair creates additional issues that were not clearly explained to the customer at time of repair approval the first time.
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