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A percentage upcharge, added into the final bid on a contract where there is an ongoing business relationship, in which the contractor has previously been shortchanged or "backcharged" unlawfully by the customer. This percentage varies from customer to customer, and may be cumulative over time. It includes an additional percentage, to cover slow payment, demands for "free" extra work, unwarranted payment disputes, time spent on the phone with their reps explaining why they have to pay for services rendered and documented, extra time on resulting paperwork , "adjusted" bids after the work is complete, and the aggravation of knowing the customer will pull any trick they can, to force you to perform work for free, which they themselves will then happily bill their client for.
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