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When someone within the non-IT practicing part of an organisation documents a constructive idea he or she has with respect to the correctness, functionality or performance of a software or system, then duly files that ("the Change Request", "the CR") in the agreed ticketing system for someone with a distinct responsibility for the development and continuous improvement of that software or system to incorporate and implement in the software or system, and hoping that it will eventually be handled and delivered, only to finally conclude that the CR process is nothing but a self-service trash for important and relevant ideas that no-one within IT will in fact ever lift a hand to service.
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