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The act of providing a product or service that is so inadequate that customers are left with absolutely no recourse and no alternative. Confined to enterprises having a monopoly, the business ethics of such an organization are reduced to the lowest possible minimum and are thus synonymous with excrement. When a company reaches xfinshity status, customers cease to report problems as doing so is futile. Since there is no competition, the organization thrives by collecting payments and ignoring technical problems.
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